Shipping policy
Where we ship
We currently ship within the United States.
Order processing
Orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays are processed the next business day.
Shipping cost
Shipping is free on every order. There are no minimum spend requirements and no surprise charges at checkout.
Delivery time
Delivery time depends on your address and the carrier. The estimated delivery window for your order is shown at checkout before you pay. Delivery estimates are provided by the carrier and are not guaranteed; weather, customs and carrier backlogs can cause delays outside our control.
Tracking
Every order ships with tracking. You will receive a tracking link by email as soon as your parcel is dispatched. If you have not received tracking within 3 business days of ordering, email us at randyjosesantanard@gmail.com.
Incorrect addresses
Please check your shipping address carefully at checkout. If an address is incorrect or incomplete, contact us within 12 hours of ordering and we will correct it if the order has not yet been dispatched. We cannot be held responsible for parcels delivered to an address supplied incorrectly.
Lost or undelivered parcels
If tracking shows your parcel as delivered but you have not received it, or if tracking has not updated for more than 15 business days, contact us and we will open an investigation with the carrier and make it right.
Damaged on arrival
Inspect your parcel on delivery. If an item arrives damaged, email us within 7 days of delivery with photos of the item and the packaging and we will replace it or refund you at no cost.
Questions
Email lumiraskin27@gmail.com — we reply within 1–2 business days.
We currently ship within the United States.
Order processing
Orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays are processed the next business day.
Shipping cost
Shipping is free on every order. There are no minimum spend requirements and no surprise charges at checkout.
Delivery time
Delivery time depends on your address and the carrier. The estimated delivery window for your order is shown at checkout before you pay. Delivery estimates are provided by the carrier and are not guaranteed; weather, customs and carrier backlogs can cause delays outside our control.
Tracking
Every order ships with tracking. You will receive a tracking link by email as soon as your parcel is dispatched. If you have not received tracking within 3 business days of ordering, email us at randyjosesantanard@gmail.com.
Incorrect addresses
Please check your shipping address carefully at checkout. If an address is incorrect or incomplete, contact us within 12 hours of ordering and we will correct it if the order has not yet been dispatched. We cannot be held responsible for parcels delivered to an address supplied incorrectly.
Lost or undelivered parcels
If tracking shows your parcel as delivered but you have not received it, or if tracking has not updated for more than 15 business days, contact us and we will open an investigation with the carrier and make it right.
Damaged on arrival
Inspect your parcel on delivery. If an item arrives damaged, email us within 7 days of delivery with photos of the item and the packaging and we will replace it or refund you at no cost.
Questions
Email lumiraskin27@gmail.com — we reply within 1–2 business days.